At Common Projects Official, customer satisfaction is important to us. We want you to feel confident when shopping with us and receiving your order.

If your purchase does not meet your expectations, you may be eligible to return the item under the terms outlined in this Refund & Returns Policy.

Please read the following policy carefully before submitting a return request.

1. Return Eligibility

To be eligible for a return, your item should generally meet the following conditions:

• The return request must be submitted within 14 days of delivery.
• The product must be unused and unworn.
• The item must be in its original condition.
• Shoes must not show signs of outdoor wear or damage.
• Original packaging should be included where applicable.
• Product tags, labels, and accessories should remain attached and intact.
• The item must not have been altered, washed, repaired, or otherwise modified.

Items that do not meet these requirements may be rejected or may qualify only for a partial refund, where permitted.

2. Items That Cannot Be Returned

Certain products may not be eligible for return for hygiene, customization, or other legitimate business reasons.

Non-returnable items may include:

• Products marked as final sale
• Personalized or customized products
• Items damaged after delivery through customer use
• Products showing significant signs of wear
• Items returned without required accessories or packaging
• Gift cards, where applicable

If you are unsure whether an item qualifies for return, contact our customer support team before sending it back.

3. How to Request a Return

To begin a return, please contact us using the official contact information provided on our Website.

Your return request should include:

• Order number
• Customer name
• Email address used for the purchase
• Product name
• Reason for the return
• Photographs of the product, when requested

Our team may review your request before providing return instructions.

Please do not send products to an address obtained from an unrelated source or without receiving return instructions from our team.

4. Return Shipping

Unless the item was received damaged, defective, incorrect, or otherwise qualifies for a return-shipping exception, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service and retaining your shipping receipt until the return has been fully processed.

Common Projects Official cannot guarantee responsibility for products lost or damaged while being returned without appropriate tracking or protection.

5. Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an incorrect, damaged, or defective product, contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging when relevant

After reviewing the information, we will determine the appropriate solution, which may include a replacement, exchange, refund, or another reasonable resolution.

6. Exchanges

If you need a different size or eligible replacement item, please contact our customer service team.

Exchange availability depends on stock. If the requested replacement is unavailable, we may offer an alternative solution, such as a refund where applicable.

For sizing concerns, customers should review the available size information before placing an order.

7. Refund Process

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the applicable refund will be issued to the original payment method whenever possible.

Refund processing times can vary depending on:

• Return inspection time
• Payment provider
• Bank or financial institution
• Original payment method

After we issue the refund, additional processing time may be required before the funds appear in your account.

8. Partial Refunds

A partial refund may be considered where an eligible product has been returned with minor issues that affect its resale condition.

Examples may include:

• Missing original packaging
• Missing accessories
• Minor signs of use
• Damaged tags
• Packaging damage caused after delivery

Any applicable deduction will depend on the condition of the returned product.

9. Late or Missing Refunds

If your refund has been approved but you have not received it within the expected processing period, first check your bank or payment account.

You may also contact your payment provider, as processing times can vary.

If you still cannot locate the refund, contact our customer support team with your order information so we can assist you.

10. Sale and Promotional Items

Products purchased during promotions, discounts, or clearance events may have different return conditions.

Unless otherwise stated on the relevant product or promotional page, sale items may be subject to the same return requirements as regular-priced products.

Final-sale products are not eligible for return unless required by applicable law.

11. Order Cancellation

If you wish to cancel an order, contact us as quickly as possible after placing it.

We will try to accommodate cancellation requests before the order enters processing or shipment. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the standard return procedure.

12. Wrong Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping or reshipping costs may apply.

Please contact us promptly if you notice an error in your shipping information.

13. Refund Exclusions

A refund may not be approved when:

• The return period has expired.
• The product has been worn or used.
• The product has been damaged through improper use.
• The product has been altered or modified.
• Required return conditions have not been met.
• The product was purchased as final sale.
• The returned item does not match the original order.

These conditions may be subject to applicable consumer-protection laws.

14. Return Inspection

All returned products may be inspected before a refund or exchange is approved.

The inspection helps us verify the product's condition and confirm that it meets the requirements of this policy.

We reserve the right to decline a return that does not satisfy the applicable return requirements, subject to your legal rights under applicable law.

15. International Returns

For international orders, customers may be responsible for applicable return shipping charges, customs fees, duties, taxes, or other costs associated with returning an item unless the return is due to an error on our part or applicable law requires otherwise.

International customers should contact us before returning an order so that the appropriate procedure can be provided.

16. Contact Us

If you have questions about returns, exchanges, or refunds, please contact our customer service team:

Website: commonprojectsofficial.com
Email: [admin@commonprojectsofficial.com]

Please replace the bracketed information with your actual business details before publishing this policy.

17. Policy Updates

We may update this Refund & Returns Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this policy before making a purchase and before submitting a return request.

18. Your Legal Rights

Nothing in this Refund & Returns Policy is intended to limit or remove any consumer rights that cannot legally be excluded under applicable law.

Where local consumer-protection legislation provides additional rights, those rights will continue to apply.